Does the old core always need to be returned?

• Yes. Lizarte remanufacturer, which means that used material is required to continue the production cycle. For this reason, the value of the old core is always added on to the price of our manufactured products as a deposit to be refunded on its return.
• However, there are certain cases when the old core need not be returned. Power-steering cylinders, for example, which cannot be remanufactured, or suspension spheres, which are manufactured as totally new products with no incorporation of remanufactured components.

Are all items in stock?

• The majority of our products are always available for immediate sale; however there are always a few cases for which the customer's old core is required to remanufacture the product.

What is the minimum order amount for sending the cores carriage prepaid?

• For Spain and the Balearic Islands, the minimum amount for carriage prepaid is 360 € net (not includingthe value of the old cores)
• Orders of less than this minimum amount can also be sent carriage prepaid, at the customer’s request, with the transport charges added to the invoice.

What product guarantee does Lizarte offer?

• All our products have a 2-year guarantee.

What does the guarantee cover?

• Only manufacturing defects, which will be corrected either by a refund or part replacement. Lizarte accept no liability for assembly, disassembly or labour costs.

What is the procedure for returning a Lizarte product still under guarantee?

• Should you suspect that a Lizarte product is faulty, then return it to the factory together with the correctly completed "guarantee card"-indicating the fault detected - and a copy of the delivery note.
• Products under guarantee may be returned carriage prepaid through the transport company TOURLINE (tel. 902 199 673).

What is the procedure for returning old cores?

• To return old cores carriage prepaid, a minimum of six cores need to be sent. It is also compulsory to use the SOUTO transport company.

How are the returned oldcores refunded?

• The refund of the returned old cores will be in accordance with the following criteria:

  1.-The full value of the core will be refunded if the part returned is complete and coincides with the model sent to the customer.

  2.-Half the value will be refunded for a steering old core, if a tie-rod is missing, if the housing is damaged, if the tubes are missing or if the pinion and/or the distributor are damaged. As regards compressors only half the value will be refunded if the core is incompleted or damaged.

  3.-NO refunds will be made for non original product.

Is it possible to return products that have not been used?

• Yes, no problem. Evidently, the component must be in perfect condition. As regards compressors, before assembly, the mechanic must ensure that the compressor is exactly the same as the one it is replacing. If he does not so and the item is returned with assembly marks, then a 30 € deduction will be made from the value to be refunded in concept of checking, cleaning and painting.